PurposeThis study investigated factors in the retail supply chains that were disrupted by the flow of the product distribution process from suppliers to retail stores and finally to consumers during the COVID-19 pandemic.Design/methodology/approachThis qualitative study involved 12 key informants from two manufacturing industries and three retail industries in Indonesia. Meanwhile, the analysis of empirical conditions employed qualitative content analysis to discover facts of the inbound and outbound supplies in retail supply chains.FindingsThis study revealed high demands for certain products and a shift in consumer purchase trends during the pandemic screwed merchandising planning in retail stores. These conditions have brought continuous impacts on the production processes of manufacturing industries that also faced constrained raw material supplies. Container shortage in the global supply chain has increasingly aggravated the crisis of retail supply chains. 10;Practical implicationsRetailers and all related parties are ready to anticipate the changing of the supply chain by preparing strategies to overcome the crisis.Originality/valueA contribution is made to the global retail supply chain in times of crisis and can serve as a framework for further research in each region.

PurposeThe quality of service provided by a courier service plays an essential role in the success of online shopping. Meanwhile, buyers and sellers tend to choose a vendor that meets their expectations. This study aims to show how buyers and sellers value the decision to select a courier service based on online shopping experiences.Design/methodology/approachA focus group discussion involving eight participants was used to gather consumer preferences and seller perspectives. Kansei Engineering principles were applied to organize these variables into a priority-scaled survey question. Furthermore, 200 respondents were simple-randomly selected and categorized based on age, gender, transaction frequency, average monthly transaction value and their role in online transactions.FindingsThis study found that buyers and sellers do not consider the delivery costs when the courier service guarantees the service quality. In contrast, the service quality offered is determined by problem-solving responsiveness, delivery accuracy and tracking systems. They also consider the short delivery time, wide delivery coverage area, couriers' attitude and scattered pick-up/drop point services. However, the order of priority is different for specific demographics.Practical implicationsIn the rapid development of the online shopping trend, courier services are urgent to reconstruct their business model and maintain the quality of service. The proper understanding of online consumer preferences and seller perspectives will form the basis of appropriate strategies.Originality/valueThe role of a courier service is significant in the supply chain of online shopping transactions that connect buyers and sellers. The differences in consumer preferences and seller perspectives are attributed to the diverse objectives, even though they are still related to the service quality of the courier service.

Pengenalan produk atau wajah mulai memainkan peranan yang penting di dunia digital. Di dalam sebuah sisitm manufaktur, terutama dalan pengecekan kualitas di lini produksi, kamera mulai menggantilkan manusia dan alat sederhana. Pengenalan wajah juga mulai banyak di gunakan untuk sistim absensi dan keamanan. Dalam semua hal ini, sebuah kamera di butuhkan untuk mengambil gambar dari objeknya.  Gambar yang di ambil dari kamera ada dalam format berwarna penuh.  Kebanyakan proses gambar membutuhkan konversi dari gambar berwarna menjadi gambar hitam putih. Hasil pengkonversian ini akan mempengaruhi hasil dari pemrosesan gambar.  Tujuan dari artikel ini adalah untuk melaporkan hasil evaluasi empat methode perubahan warna menggunakan metrik kwalitas Butteraugli sebagai cara mengukur kemampuan tiap metode. Metode yang di coba adalah : rata-rata, berbobot, non-linear, dan non-linear yang di lebarkan. Untuk sistim absensi, ada empat kondisi pencahayaan dimana percobaan ini di lakukan yaitu : rendah, normal, terang, dan di luar. Hasil dari pengambilan gambar, dibandingkan antara yang berwarna dan hasil konversinya menggunakan kwalitas metrik Butteraugli. Semakin rendah nilai Butterauglinya, semakin baik hasilnya karena ini berarti gambar yang di konversikan semakin sedikit perbedaannya dengan gambar aslinya. Kesimpulannya, non-linear yang di lebarkan mendapat nilai terbaik.

In this globalization era, higher education institutions are required to provide their students with essential skills to survive the industrial revolution 4.0. This phenomenon becomes more apparent in developing countries, where globalization is unavoidable and the utilization of advanced technology becomes a necessity. Blended learning (BL) and student center learning (SCL) may become the means for students and lecturers to be active participants of the learning processes. The purpose of this paper is to present our effort in preparing students to be more confident, self-reliant, eager to compete and collaborate as well as to master new knowledge in the field they have chosen to study. Six samples of SCL classes and one sample of BL class are described. Quantitative and qualitative approaches were applied to measure the process of implementing the learning methods. Results indicate favorable outcomes. It is recommended to use BL since it will include SCL in the near future to all classes offered at UKRIDA.