This study has attempted to develop scales for measuring the quality of home-sharing lodging. Also, this study demonstrated the procedure of developing measurement scales. First, “Guest house for foreigners” appraisal items for Korea Tourism Quality Accreditation were used as the basis of the preliminary measurement scales. Second, basic articles in the field of service marketing, especially service quality theory, were reviewed. Authors have tried to apply lodging service quality research and home-sharing lodging literature to this work. Third, the authors have conducted a content analysis of customer reviews on the online accommodation reservation platform in order to develop a customer-oriented evaluation tool. Fourth, five steps of empirical efforts (item evaluation by discriminant group, exploratory factor analysis, confirmatory factor analysis, correlation analysis, and regression analysis) are conducted to ensure validity of the measurement scales. As a result, scales for measuring the quality of home sharing lodging, consisting of 20 items (3 dimensions: physical environment quality, outcome quality, and interaction quality), have been developed. These scales are distinguished from former lodging service quality scales in that process and outcome quality have been equally balanced. The implications of these results are discussed.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.