If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.Abstract Decision making is a vital part of the adoption process of new technologies by VSEs; however, to date, little has been written on this subject. This paper outlines a number of approaches to decision making currently in the literature and argues that most of them are inappropriate to VSEs. A decision-making tool most appropriate for VSEs in a technology adoption process is suggested. Sets of conflicting issues are conceptualised as a decision-dilemma which have the ability to impede the adoption of new technology. Thus, the tool is designed to allow owners/managers of VSEs to manage these decision-dilemmas at any time during the process of new technology adoption.The research register for this journal is available at

No abstract