Purpose – The purpose of this paper is to present a proposal for process improvement at the Department of Social Responsibility of a Colombian process-based organization, called CAJASAN. The department has four main processes: Foniñez (children fund), Fosfec (unemployment fund), Project Management and International Cooperation and Network Management and Alliances. The objective of this paper is to suggest an improvement in these processes through BPM application. Design/methodology/approach – The authors followed the BPM method proposed by Dumas et al. (2013) for process improvement composed by process identification; process discovery; process analysis; process redesign; process implementation and process monitoring and controlling. The authors modeled the processes by using the software Bizagi®. Findings – The actual processes work in an independent way and with no communication. Moreover, the department experiences short-term problems solutions and process inefficiency. It was possible to suggest changes in three out of four processes. Practical implications – Implementing BPM in non-profit organizations (NPO) addresses many of the current management challenges faced by such organizations. NPO’s researchers and practitioners should take BPM as a potential way to help in professionalizing them. Originality/value – The authors bring an original case study about a Colombian NPO. As a process-oriented organization, the authors use BPM as a management tool to solve many challenges that the company faces nowadays.

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Little is discussed about the joint application of systems dynamics and prospecting tools. This article aims to review the literature regarding the joint application of these subjects through the use of bibliometrics and contextual analysis. From the application of the Proknow-C method, 35 articles were selected from the Scopus and Scielo databases, covering the period from 1960 to 2014, according to their relevance and relation to the theme. The results indicate that the main journals that present both themes are "Technological Forecasting and Social Change" and "Journal of the Operational Research Society". The first publication analyzed dates from 1976 and the following publications only came from 1988. Daim et al. andLyneis are the authors whose articles had the highest number of citations. The main methodologies used were system dynamics and case study. In relation to the contextual analysis, it is identified that many articles use modeling and simulation to prospect the future and construct scenarios, but few discuss whether this application is the most adequate and how to use the two tools together. KEY-WORDS:Dynamics of systems. Prospecting scenarios. Literature review. CAROLINA RESENDE HADDAD, ANDRÉ CATAPAN, FERNANDO DA SILVA E MAURICIO MALDONADO URIONA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017 DINÂMICA DE SISTEMAS E PROSPECÇÃO DE CENÁRIOS: UMA REVISÃO DA LITERATURA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017 DINÂMICA DE SISTEMAS E PROSPECÇÃO DE CENÁRIOS: UMA REVISÃO DA LITERATURA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017 DINÂMICA DE SISTEMAS E PROSPECÇÃO DE CENÁRIOS: UMA REVISÃO DA LITERATURA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017 DINÂMICA DE SISTEMAS E PROSPECÇÃO DE CENÁRIOS: UMA REVISÃO DA LITERATURA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017 5 CONCLUSÃO Diante do exposto, a área de prospecção de cenários vem se desenvolvendo ao longo dos últimos anos, principalmente nas duas últimas décadas com a chegada da linguagem computacional. Quando analisada a distribuição cronológica da presente pesquisa, para a qual foram DINÂMICA DE SISTEMAS E PROSPECÇÃO DE CENÁRIOS: UMA REVISÃO DA LITERATURA FUTURE STUDIES RESEARCH JOURNAL ISSN 2175-5825 SÃO PAULO, V.9, N.3, P. 92 -126, SET. / DEZ. 2017