This study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the foreign refugee handling services. This study uses qualitative research approach that focuses on analyzing the services for handling refugees from abroad in Kupang based on the concept of good service characteristics. The study found that the implementation of services for handling refugees from abroad in Kupang has not been effective due to: lack of participation by the Kupang Regional Government, lack of maintenance in the facilities and infrastructure in the shelter, lack of human resources officers at the shelter, local government feels not responsible for handling refugees, health services are less responsive, language barriers, Kupang local government does not have a database of refugees from abroad, lack of knowledge on refugee status and human rights enforcement by immigration officers, the reactive attitude of the refugees that reduce the trust of the Kupang Rudenim. In conclusion, the effectiveness of refugees from abroad handling services in Kupang which is managed by the Kupang Regional Government in collaboration with International Organization for Migration (IOM) is still not optimal if judged based on good service indicators.

The Rosa oil field was discovered in 1998 and brought on stream in 2007 via 20 km subsea production flow lines routed to Girassol Floating Production, Storage and Offloading unit (FPSO) in block 17, Angola. The production of the field has been decreasing mostly due to subsea network pressure drop amid water-cut increase and limited gas compressor capacity. As result of conceptual studies and Research and Development (R&D) efforts, the installation of high boosting subsea Multi-Phase Pumps (MPP) and related subsea and topside integration modules was retained as the best economical and technical solution to increase production and maximize reserves recovery of Rosa field. This paper describes the development process leading to the selection of the high boosting MPP concept and how the development of a new technology is managed by TOTAL in parallel to the development studies.

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