Social work practice and education have been significantly impacted by neoliberal governmentality, which can greatly undermine the espoused social justice mission of social work. This study explores the research questions: How might critical reflection support social work practice in neoliberal organisations? And how might critical analysis using insights from critical theorists fortify the findings of critically reflective research? This study uses critical reflection on a critical incident (from Author 2’s practice) as a methodology to respond to the first research question. It further analyses the findings of the critically reflective inquiry by drawing on relevant concepts from critical theorists to respond to the second question and expand the possibilities for practitioners to develop emancipatory practices in neoliberal organisations. The findings suggest critical reflection on the critical incident examined was effective in improving social work practice, and that additional critical analysis of the wider issues raised by the research findings may enhance social work as a value-driven, client-centred and social change-oriented profession. The article highlights the benefits and outcomes of working in a critically reflective way, and makes an original contribution to the growing literature that suggests critical reflection is a vital skill for social work practice in neoliberal organisations.