Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization's performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for ABOUT THE AUTHORS
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.