This paper presents a case study of the NASA Ames Research Center HCI Group's design and development of a problem reporting system for NASA's next generation vehicle (to replace the shuttle) based on the adaptation of an open source software application. We focus on the criteria used for selecting a specific system (Bugzilla) and discuss the outcomes of our project including eventual extensibility and maintainability. Finally, we address whether our experience may generalize considering where Bugzilla lies in the larger quantitative picture of current open source software projects.