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The objective of this study is to determine the changes at ports and to reveal the relationship between these changes and port effectiveness. A survey study with a sample of 51 ports in Turkey was carried out. Factor analysis was used for grouping organisational change implementations. Mann-Whitney U tests, correlation and regression analyses were used for hypothesis testing. As a consequence; perceptions regarding organisational change implementations and effectiveness measures were compared according to port characteristics and the causal relationships between organisational change and effectiveness variables were determined within the context of value chain systems. LİMANLARDA ÖRGÜTSEL DEĞİŞİM VE DEĞER ZİNCİRİ SİSTEMLERİNDE ETKİLİLİK ANALİZİ: BİR SAHA ARAŞTIRMASI ÖZETÇalışmanın amacı, liman örgütlerinde ortaya çıkan değişimleri belirlemek ve bu değişimler ve liman etkililiği arasındaki ilişkileri ortaya çıkarmaktır. Bu amaçla, Türkiye'deki 51 liman örnekleminde bir saha araştırması gerçekleştirilmiştir. Örgütsel değişim uygulamalarını gruplandırmak için faktör analizi uygulanmıştır. Hipotez testleri için ise, Mann-Whitney U testi, korelasyon ve regresyon analizleri gerçekleştirilmiştir. Sonuç olarak, limanlardaki değişim uygulamaları ve etkililik ölçütlerine ilişkin algılar, limanların özelliklerine göre karşılaştırmalı olarak incelenmiş ve örgütsel değişim ve etkililik arasındaki sebep-sonuç ilişkileri değer zinciri sistemleri kapsamında belirlenmiştir. H21 Becoming more innovative by using the latest information technology / Increase in cooperation and coordination between terminals / Focusing on the strategic cooperation with the parties in the logistics network Perceived performance on information and communication managementIncrease in cooperation and coordination between terminals (p=0.044)

Customers demand new services due to a dynamic and complex business environment. Innovation is a response to these challenges in various industries. Logistics service providers are under great pressure to be innovative due to their changing business environment and customer demands. Logistics innovation can be considered service innovations triggered by technological innovations. Service innovation should be examined with a service-dominant logic perspective by considering properties of services. Service-dominant logic as an evolving view in marketing highlights the importance of value co-creation, relationships, processes, and operant resources in the service exchanges of the organizations. In this chapter, important determinants related to logistics innovation are derived by a comprehensive literature review. Furthermore, a conceptual model of logistics innovation within a service-dominant logic perspective is established. This study is novel in that it focuses on the unexplored research of logistics innovation from the perspective of service-dominant logic by taking a holistic approach integrating technology, knowledge, and relationship orientation concepts with value co-creation.