This study aims to examine the effect of the company's quality Api Indonesia (Persero) with trust as an intervening method of analysis using Partial Least Square (PLS). The results showed a direct effect and significant variable E- Servqual on the Trust (the Trust), where the value of t statistics for 5205 which is above ± 1.96 (5%). with coefficient of 0,488 positive path, can be interpreted that the better E- Servqual, would cause the Trust of consumers will also be higher. Path coefficient values indicate a direct and significant effect of the variable Trust on loyality with a value of t statistics for 9,005 which is above ± 1.96 (5%). From the path coefficient value of 0621 (positive), can be interpreted that the higher the Trust (Trust) consumers, it will lead to customer loyalty will also be higher.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.