Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.

The objective of this study is to investigate the determinant factors of mobile wallet users’ continuance intention in Indonesia. It integrates technology continuance theory (TCT) with perceived security. Mobile wallet has been received well by Indonesian; however, the sustainability of the business is challenged by several issues, such as fierce competition, security concern, the practice of burning cash and low switching costs. Although the study of continuance intention of using information systems has caught scholars’ attention, the application of TCT in the study received little attention. This study used a questionnaire for data collection and convenience sampling for selecting the respondents. The total number of respondents in this study is 240 respondents and the data was analyzed using partial least square (PLS)-structural equation modelling (SEM). The result showed that perceived usefulness, satisfaction and attitude had a direct relationship with continuance intention, while the relationship between perceived security and continuance intention was insignificant. Perceived usefulness and perceived security were the predictors of satisfaction and attitude. This study also found that satisfaction influenced attitude. This study contributes to the study of Information systems and the use of TCT in understanding users’ continuance intention. The theoretical and practical implications, as well as future studies, are discussed.

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This study aims to analyze the factors that cause low intention of Islamic bank customers to continue using banks' services, especially among those who live in coastal areas. The population in this study is the coastal community who are customers of Islamic banks and domiciled in the coastal areas of Aceh and North Sumatra. The sample size in this study was 200 respondents (Hair, 2009). Sampling was done by stratified random sampling method with the following proportions: Aceh 40%, North Sumatra 60%. In this study, the sampling method used the census technique. Data analysis used SEM (Structural Equation Modelling) to verify the path of the relationship between variables in this study using IBM SPSS-AMOS software version 22. The results showed that Of the 3 direct hypotheses tested, the effect of Evaluation of bank's compliance with Islamic law on Customer satisfaction, the effect of Evaluation of bank's compliance with Islamic law on Continuous Intention to Use Islamic Banking and The effect of Customer Satisfaction on Continuous Intention to Use Islamic Banking, all of which show a significant effect. On the indirect effect tested, the effect of Evaluation of bank's compliance with Islamic law on Continuous Intention to Use Islamic Banking mediated by Customer Satisfaction has also a significant effect. In contrast to previous studies, which mostly analyzed the reluctance of customers to switch to sharia banks because of the profit motive, this study tries to look at the phenomenon of the reluctance of coastal communities to stay in Islamic banks, especially related to the aspect of compliance with Islamic law which is carried out by Islamic bank practitioners as seen from customer perceptions.

Despite the growing number of atmospheric studies in the various service settings such as restaurants and hotels, the application of atmospheric studies in the coffee shop has not gained much attention from scholars. The purpose of this study is to determine the coffee shop atmospheric dimension and the influence on customer satisfaction and behaviour intention of the coffee shop customers. The result of reviewing a large number of service environment literature has identified four dimensions of coffee shop atmospherics: facility aesthetic, ambience condition, spatial layout, and social. Subsequently, these dimensions are used to examine their role in customer satisfaction and behaviour intention. The data were collected from 298 coffee shop customers at ten coffee shops and each measurement was subjected for validity analysis of and composite reliability that were analyzed using confirmatory factor analysis (CFA). The relationship between variables was verified using the Structural Equation Model (SEM). The findings of this study are: first, the coffee shop atmospherics influence customer satisfaction positively; second, customer satisfaction has a mediation role in the relationship between coffee shop atmospheric and behaviour intention; third, customer satisfaction affects behaviour intention significantly. The findings implied that the coffee shop atmospheric has a paramount role in affecting customer satisfaction which can lead to positive behaviour intention of the customers such as spreading the positive word about the coffee shop and revisiting intention.