The university student house, also known as CEU, is a housing developed for Federal University of Santa Maria (UFSM) students. There are two units of the housing in the city: one is located downtown and the other on campus. The present study aims to assess resident’s satisfaction with different structural and social aspects, and propose possible improvements. To this end, a questionnaire designed with 13 questions was applied among students selected through cluster sampling for apartments, with gender (male and female) being the reference variable. The project group members applied all questionnaires at the University Student House I - CEU I, located in downtown of Santa Maria - RS, within three hours of collection, divided into pairs and approaching each apartment sampled and applying the questionnaire to residents of the apartment individually. Inferences were then made in the data collected through multivariate techniques and descriptive analysis. From these analyzes it is suggested that some infrastructure complaints be considered in meetings with PRAE's (Pró-Reitoria de Assuntos Estudantis) senior management to seek solutions to the problems described by the students.