In Colombia there is a large diversity of promising fruit trees, one of them is Matisia cordata. Sapoti species is appreciated by the consumers, although it is produced in small volumes by traditional productors. The objective of this research is to describe the floral and reproductive biology of sapoti, including floral visitors that act as biotic pollination agents. The study was conducted in two farms, between February/2016 and July/2017. In the first farm, floral buds were marked to follow the stages until fruit formation, pollination mechanism was studied, and floral visitors were collected for identification. In the second farm, flowers were marked to measure the floral nectar production. The duration from floral bud to ripe fruit was 269 days, the 2.7% of the flowers reached the fruit stage. Twenty-five floral visitors were registered, seven of which contacted the sexual whorls, specially Meliponini bees, hummingbirds and bats from Artibeus and Glossophaga genus. M. cordata is a prevalently allogamous species, it attracts diurnal and nocturnal animals, which can contribute to the pollination process. The flowers produced 1.6 ml of nectar with a sugar content from 6.2 to 11 °Brix. The sapoti flowers constitute an abundant and valuable resource for animals from the region.