AbstractThe issue of sustainable city logistics has steadily been developed over the last decades. Urban public transport companies can make a significant contribution to the concept of sustainable city logistics. The customers’ perception and satisfaction regarding urban public transport companies can be associated with the increased use of their services. The preference for urban public transport reduces the use of individual car transport, which is linked to the environmental pillar of sustainability. For the customers, the level of the provided service is very important. The article is focused on the evaluation of the outcomes from the primary research concerning the service quality performed by the urban public transport companies in the Hradec-Pardubice residential agglomeration. The goal lies in identifying gaps in service quality. The method used in this article is representative primary research. The primary research was carried out in the form of structured personal interviews with a representative sample of respondents. Selected statistical methods were used to evaluate the data. The results are discussed in the context of published research studies. Research in this article found that respondents are more satisfied with the quality of services performed by the urban public transport companies, but the perception of individual service quality factors varies from one user group to another. The research also confirms a different perceptions regarding customer care and comfort by different age groups of respondents. The article implies that public transport companies should pay attention to setting fare prices for different groups of passengers.

During the 20th century, population growth and changes in the business environment also led  to a change in mobility requirements. Gradually, there was an increase in transport performance in the area of passenger and freight transport. These trends are also characteristic of the 21st century, when it is also possible to talk about the fundamental development of modern information and communication technologies. The sustainable and green city logistics deals with all transport (passenger and freight) and includes material and goods flows and movements of people inside and outside the city and agglomeration with respect to the sustainability pillars. This article deals with the possibilities of supplying Lidl Česká republika v.o.s. (hereinafter Lidl) stores in Prague agglomeration from the planned logistic centre in Buštěhrad. Two scenarios are tested in terms of total carbon dioxide emissions produced: standard way of distributing goods to stores (scenario A) and sustainable and green way of distributing goods to stores (scenario B). The scientific methods and approaches are used in this article, there are: scenario analysis, vehicle routing problem with pickup and delivery with time windows and carbon dioxide emissions calculation approaches.

In the current situation, highly competitive time when the emphasis is on shortening delivery schedules, streamlining the production cycle and, ultimately, reducing the total cost businesses are forced to optimizations and innovations. The article deals with the inventory of the selected transport units in warehouses. The inventory is currently being carried out through manual labor of employees. This paper proposes a possible implementation of new and innovative approach to inventory control, with the help of an automated inventory realized by the drones.

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