Purpose The purpose of this paper is to empirically validate the positive effect of learning on organizational resilience and, within this relationship, understand the role of unlearning in the COVID-19 crisis context and progress the current knowledge about these concepts. Design/methodology/approach This paper uses online survey data from German and Austrian organizations’ employees to test hypotheses derived from frameworks by Duchek (2019), Stephenson (2010) and Fiol and O’Connor (2017). The used questionnaire is built out of three pre-tested questionnaires to increase reliability. Conceptually, this paper takes a capability approach and a process perspective. Findings The results support the positive effect of organizational learning on resilience, while rejecting the hypothesized moderating effect of unlearning on this relationship. Organizational learning showed to have a particularly strong positive effect on the adaptive capacity of resilience, compared to organizational resilience overall. Practical implications To build a learning capability for organizational resilience, managers should foster an open system culture in their organization, which aims to be generally open to learn and adapt to be able to withstand adversity. During an organizational crisis, managers have the chance to rebuild organizational structures for better information flow, e.g. implementing formal knowledge management structures. Originality/value To the best of the authors’ knowledge, this paper is the first to empirically test the causal connection between organizational learning and resilience in the Central European context during the COVID-19 crisis. The inclusion of unlearning enriches the discourse about its conceptualizations and fosters future research.

To investigate the phenomenon that occurs during interactions between used objects and autobiographical memories, which are both ever-changing and imbedded with personal significance, an adapted probing method capable of managing these complex qualities is needed. This pictorial is our attempt to find a nuanced indication of how probes could go beyond common usage to facilitate complex felt experience, and how probes can be used in less prescriptive ways to instead promote reminiscent dialogues that are rich and open to interpretation for both participants and researchers. It illustrates our exploration into potential Memory Probes and how this might be done that reflects the value we see in creating restrictions or limitations in technologymediated interactions to encourage active participation by users in social acts such as memory creation and remembrance.

People often acquire souvenirs and photographs to facilitate remembering, but possessions and memories can relate to each other in a variety of ways. This review paper presents four different connection types found between meaningful things in our everyday lives and our personal memories. Each connection type either focuses on possessions or memories and the connection between the two is either active or lost. These perspectives will be detailed through examples of studies and design cases from different fields and research areas. More studies have been found focusing on existing connections between possessions and memories, such as in human-computer interaction, design, material culture, psychology, and marketing, than those lost, which were specifically focused around ageing, forgetting, heirlooms, identity and hoarding behaviour. Our review of connections between possessions and memories accumulate to suggest the attachment people ascribe to certain possessions is mirrored by the ability of objects to fulfil people's desire to preserve, embody, showcase and recollect certain memories.

Devices such as phones, laptops and tablets have become central to the ways in which many people communicate with others, conduct business and spend their leisure time. This type of product uniquely contains both physical and digital components that affect how they are perceived and valued by users. This article investigates the nature of attachment in the context of technological possessions to better understand ways in which designers can create devices that are meaningful and kept for longer. Findings from our study of the self-reported associations and meaningfulness of technological possessions revealed that the digital contents of these possessions were often the primary source of meaning. Technological possessions were frequently perceived as systems of products rather than as singular devices. We identified several design opportunities for materialising the associations ascribed to the digital information contained within technological products to more meaningfully integrate their physical and digital components.

Technological products have become central to the ways in which many people communicate with others, conduct business and spend their leisure time. Despite their prevalence and significance in people's lives, these devices are often perceived to be highly replaceable. From a sustainability perspective, there is value in creating technological products with meaning directly associated with their materiality to reduce the rate of product consumption. We set out to explore the potential for design to promote the formation of product attachment by creating technological devices with meaningful materiality, closely integrating the physical form with the significance of its digital contents. We used the life stories and ongoing input of our intended user as inspiration for the creation of Melo, a bespoke music player. The evaluation and critical reflection of our design process and resulting artefact are used to propose a design strategy for promoting product attachment within the growing sector of technological devices.