Comparisons between volunteer telephone counselors and nonvolunteer college students were made on several psychological tests: the Tennessee Self-Concept Scale, the Personal Orientation Inventory, and the Self-Disclosure Questionnaire. The results show no differences between the groups on their self-concept except in their moral-ethical perceptions of themselves. The groups did differ on the other measures. They showed a pattern of responding in the Personal Orientation Inventory suggesting that they were more selfactualizing than the college group, and they indicated a greater degree of openness on the Self-Disclosure Questionnaire. The results suggest that the volunteers are altruistic in their motivation to work in this capacity and serve as important role models for their clients.
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