Governed, designed and funded by the three central agencies, but delivered by the State Services Commission, the Performance Improvement Framework (PIF) is now three years old. Twenty-one reviews have been published. Four are currently under way, including the first PIF re-review. Three agencies have completed follow-up reviews. In addition, over 250 state servants have attended a PIF self-review workshop. Also, several new products and services are in development, including a PIF cluster model. Finally, the PIF agency model is in the middle of a two-stage upgrade, that reflects the ambition and new performance expectations at the heart of the advice of the Better Public Services Advisory Group (Better Public Services Advisory Group, 2011).

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