ÖZETModernizm bir aydınlanma projesi olarak ortaya çıkmıştır. Doğa bilimleri ve sosyal bilimlerde nesnelliği savunur. Kalkınmış bir ekonomiye, idari rasyonaliteye, sosyal anlamda dünyanın farklılaşmasına önem verir. Kamu yönetiminde kuralları, bütünlüğü ve standardizasyonu dikkate alır. Hiyerarşik, süreç odaklı, merkeziyetçi bir idari yapı tasavvur eder. Genel anlamda postmodernizm modernizmle bir hesaplaşmadır. Postmodernizm, modernizmin akıl, kimlik nesnellik, mega anlatılar temel kavramlarını sorgular. Bireyci toplumsal düzenlemelere olanak tanır. Postmodernistlere göre, bireysel farklılıklar bir bütün oluşturur ve toplumsal gerçekliklerin tek bir açıklaması yoktur. Postmodernizm kamu yönetiminde bürokrasi ve kırtasiyeciliği azaltmayı amaçlar. Yerinden yönetim, esneklik, geçici örgütlenmeler, beşeri sermayeye değer verme, enformasyon teknolojisinden yararlanma, katılım postmodern kamu yönetiminin ana özellik-leridir. Bu çalışma, modernizmi ve postmodernizmi yönetsel bakımdan tahlil etmeyi amaçlamaktadır. Çalışmada modern ve post modern dönemdeki kamu yönetimi anlayışı karşılaştırılmalı bir biçimde incelenmektedir.Anahtar Kelimeler: Modernizm, Postmodernizm, Rasyonalite, Esneklik, Kamu Yönetimi. ABSTRACTModernism has emerged as an enlightenment project. It argues that the objectivity of the natural sciences and social sciences. It gives great importance to a developed economy, administrative rationalization and the differentiation of the world in a social sense. It takes into bureaucratic rules, the integrity and standardization within the public administration. It thinks that a hierarchical, process-oriented, centralized administrative structure. Generally, postmodernism is a reckoning with modernism. Postmodernism is a thinking way which questions the main concepts of modernism. It allows to some social arrangements focuses on individual preferences. According to the postmodernists, individual differences create a whole and there is no single explanation for the social realities. Postmodernism aims to reduce bureaucracy and red tape in the public administration. The main features of the postmodern public administration are decentralization, flexibility, participation, ad hoc organizations, importance of human capital, taking advantage of information technology. This study tries to analyse modernism and postmodernism concepts in a sociological respect. In this study, the modern and postmodern public administrations are examined in a comparative perspective.

Purpose This study aims to discuss the transformational effect of the smart governance concept, which is one of the complementary elements of the smart city concept and to explain the change in governance structures according to the developments in information and communication technology. Design/methodology/approach In this study, the case study as one of the qualitative research methods is preferred, and smart city models of Barcelona, Amsterdam, Kocaeli and Ankara are examined. Findings In the research, scientific studies in the academic literature were evaluated according to the content analysis, and as a result of this analysis, the cities examined were grouped as “beginner,” “medium” and “advanced.” In the group, the characteristics of smart cities and the services they offer were taken into account. In this context, smart governance methods and their transformational effects are analyzed. Originality/value The most important contribution of this study to the literature is to identify the important characteristics of developed and successful smart city initiatives and to encourage their application to other developing world cities as a best practices model.

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This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations using partial least squares. 405 people have been selected by a random sampling method to ensure objectivity and scientific neutrality. Among the 405 people, 350 were found to have filled out the questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer satisfaction capabilities and both the relationship the independent variables and trust, Enthusiasm, and sensitivity dimensions and customer satisfaction are positive. High customer satisfaction with digital services can lead to superior firm performance; however, companies should also gain credibility for customers and should design their products according to customer preferences.

Warranty is a type of contract where there is a seller commitment to satisfy the same conditions of the product at the selling date for a reasonable period of time. The services performed under this commitment are called standard warranty services. Nowadays, inte nse competition in some industries pushes firms to offer extended warranty on top of initial warranty period. This development precludes future probable revenues from spare parts and repair services during the life time of the product and concentrates significant portion of life time value of the product to the selling date. Consequently, financial performance of the companies is improved in the short run, while is deteriorated in the long run as if the companies treat extra warranty periods as standard warranty periods and accounts th em accordingly. In this study, the separation of standard and extended warranty periods will be discussed and the accounting and measurement principles of those two situations in accordance with International Financial Reporting Standards will be examine d. Finally, recommendations for fair presentation of warranty services across the industries will be presented.