The purpose of this article is to justify the need to develop a system for monitoring communications of the customs bodies of the Siberian region, which will serve as a key tool and help in solving the critical transport problem of the Siberian region related to expediting the goods turnover and logistics operations. The research methods used to achieve the stated objective are as follows: analysis of occurrence of emergency situations; description of the software analogs used in the EU countries. In this article, taking into account the created unified network of electronic customs offices and electronic declaration centers, the main communication problems during the information exchange between the customs bodies of the Siberian region are considered. The prerequisites for the development of domestic communication equipment along with the domestic software are provided. The main areas for the development of communication technologies, which can lead to their efficient operation and acceleration of the recording of emergency situations that arise when working with software, and the adoption of timely management decisions on these situations are defined. The typical requirements to the information and communication infrastructure of the customs bodies of the Siberian region are provided. Keeping track of the identified deficiencies will contribute to the efficient operation of the unified automated information system of the customs bodies and the reduction in the occurrence of emergency situations during operation of information and communication systems.

The purpose of this paper is to disclose the mechanism for reproducing the communication optimization model of the customs authorities of the Siberian Customs Administration, which ensures the prompt elimination of contingencies in the operation of software operated by the customs authorities, which in turn will ensure compliance with customs operations and reduce the amount of downtime (delays) of transport funds. Methods of research that will let to achieve this goal are the analysis and experiment of a model for optimizing communications. This paper presents a practical implementation of the model for optimizing communications of the customs authorities of the Siberian Customs Administration, which allows considering an effective approach to eliminating emergency situations in the operation of software and ensuring compliance with the deadlines for customs operations. In connection with the launching of the Siberian Electronic Customs, in the region of activities of which the entire declarative mass of the Siberian region will be concentrated by 2021, the process of implementing a communication model under the conditions of the creation of the Siberian Electronic Customs is being considered. The statistical data of the filed declarations of goods to the customs authorities of the Siberian region for 2016 - 2019 are analyzed. It helps determiming the share of the load for each official working with declarations of goods and contingencies.