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Businesses in high-risk environments have been reluctant to adopt modern machine learning approaches due to their complex and uninterpretable nature. Most current solutions provide local, instance-level explanations, but this is insufficient for understanding the model as a whole. In this work, we show that strategy clusters (i.e., groups of data instances that are treated distinctly by the model) can be used to understand the global behavior of a complex ML model. To support effective exploration and understanding of these clusters, we introduce STRATEGYATLAS, a system designed to analyze and explain model strategies. Furthermore, it supports multiple ways to utilize these strategies for simplifying and improving the reference model. In collaboration with a large insurance company, we present a use case in automatic insurance acceptance, and show how professional data scientists were enabled to understand a complex model and improve the production model based on these insights.

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The field of explainable artificial intelligence aims to help experts understand complex machine learning models. One key approach is to show the impact of a feature on the model prediction. This helps experts to verify and validate the predictions the model provides. However, many challenges remain open. For example, due to the subjective nature of interpretability, a strict definition of concepts such as the contribution of a feature remains elusive. Different techniques have varying underlying assumptions, which can cause inconsistent and conflicting views. In this work, we introduce local and global contribution-value plots as a novel approach to visualize feature impact on predictions and the relationship with feature value. We discuss design decisions and show an exemplary visual analytics implementation that provides new insights into the model. We conducted a user study and found the visualizations aid model interpretation by increasing correctness and confidence and reducing the time taken to obtain an insight. Graphic Abstract

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