The Indonesian public interest in using the service flights as their means of transportation is remarkably growing according to Indonesia Investment data in 2017. People tend to use service flights because of Indonesia's unique geographical nature and airline tickets becomes increasingly affordable as the growth low-cost carrier. The purpose of this research is to investigate the role of customer satisfaction toward the airline's service quality (AIRQUAL) in effecting trust and loyalty. The study was directly conducted by collecting primary data by randomly distribute 252 questioners to respondents that were boarding gate terminal 1A and 1B at the Soekarno Hatta International Airport. Hypotheses were then statistically tested using structural equation model. The results of this research show that satisfaction can make customer whose satisfied with the quality of the airline service become loyal to Lion Air. On the contrary, satisfaction cannot make the customer trust Lion Air as an airline company, even though they already satisfied with the quality of airline service.

Munculnya isu lingkungan karena peningkatan kesadaran akan pencapaian sustainable development goals (SDGs) pada Masyarakat Indoneisa, khususnya pada generasi z memicu kemunculan produk-produk ramah lingkungan. Penelitian dilakukan untuk menggali faktor yang mempengaruhi keputusan pembelian generasi z atas green produk dengan memfokuskan pada Environmental concern, community green practice, Green Product Awareness dan price consciousness. Data primer dikumpulkan melalui survei online dengan teknik purposive sampling, dan melibatkan 163 responden dari generasi Z yang pernah membeli produk plastic ramah lingkungan setidaknya satu kali. Partial least square method dengan menggunakan SmartPLS digunakan untuk menganalisis data. Hasil Penelitian menujukkan bahwa Environmental concern, community green practice, Green Product Awareness dan price consciousness berpengaruh langsung terhadap green product purchase behavior. Selain itu green product purchase intention memediasi pengaruh Environmental concern, community green practice, Green Product Awareness dan price consciousness terhadap green product purchase behavior.

From the intentionality-based view, individuals' actual behaviors to initiate a new venture is driven by their entrepreneurial intentions. Company employees have accumulated professionalism and practical experience, which both enable them to discover some unmet market demand and industrial gaps. However, in establishing a new business, not everyone with certain knowledge or expertise has the desire to become an entrepreneur. Prior research has shown that entrepreneurial intentions are under the profound influences of intrinsic factors and extrinsic factors. On the one hand, entrepreneurial self-efficacy is one of the key psychological states that makes someone dare to initiate entrepreneurial activities. Institutional environment, on the other hand, can either enhance and hinder an individuals' entrepreneurial motivation by offering incentives or causing barriers. Little work has been done to understand how the institutional environment and entrepreneurial self-efficacy jointly affect company employees' intention to quit their job and start an enterprising career. By using hierarchical regression on a sample of 325 Indonesian company employees, this paper shows that the entrepreneurial cognition and entrepreneurial self-efficacy are positively related to employees' entrepreneurial intentions. Also, entrepreneurial self-efficacy strengthens the effect of normative Approval on entrepreneurial intention, whereas the regulatory Support from Government is detrimental to company employees' intention to start a new venture regardless the entrepreneurial self-efficacy is high or low.

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