This research aims to determine how the management of tourism object Surabaya zoo which includes: Planning, Organizing, Directing and Supervision. Management of tourism objects is expected to perform good management considering this object tourism is an icon of Surabaya City.This research uses a good management theory according to George R.Terry (2010) which consists of planning, organizing directing and supervision. The method used in this research is descriptive qualitative method.This results of this research is that the management is well done enough and because of the nine indicators only six that have been good. These indicators are: goals, plans, jobs, employess, leadership, and relationship, while the other three indicators such as coordination is good enough. These are motivation and supervision are still lacking. This research suggests that the management of Surabaya Zoo to be better supervision and to be more improved again.  Keywords: Management, Surabaya Zoo

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The state civil apparatus as the government administrator, service, and development is required to have adaptability in the 4.0 era, especially in organizing population administration service to explore the task skills of the state civil apparatus in the Department of Population and Civil Registration in Sampang, East Java, Indonesia. This study uses descriptive qualitative with interactive model data analysis techniques (Miles, Huberman, and Saldana, 2014: 8). Meanwhile, the theoretical study of task skills Fleishman, et al. (1991) include; knowledge dimension, the apparatus does not master the standard operating procedures that have been set by the Department of Population and Civil Registration; physical agility dimension, most of the apparatus only "know" how to operate a computer, and they are the expert; The interpersonal capacity dimension of the apparatus still does not have good interpersonal skill, as can be seen from public complaints regarding the attitude of the apparatus that is considered less friendly and communicative; Meanwhile, the dimension of intellectual ability level of creativity, innovation, problem solving in completing task demands are still not optimal, such as in manual services. They tend to apply the old pattern, so that the employee work target is not achieved