The Coronavirus Disease (COVID-19) pandemic in 2020 in Indonesia caused the Indonesian government to adopt New Normal as an adaptive step to mitigate the risk of the spread of COVID-19. The Directorate General of Customs and Excise (DGCE) as one of the government institutions participated in implementing the New Normal which affects the work patterns of employees, especially from project management. Based on interviews conducted, the implementation of the New Normal causes obstacles in project management in terms of time, cost, and performance. Therefore, top management wants to know what critical factors influence the success of a management project. This study conducted a Systematic Literature Review (SLR) and seven expert judgment to get an academic and practical view. From the results of the analysis, it is known that there are 22 critical success factors, five categories, and seven project management success criteria in DGCE with the New Normal condition.

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Open Government Data (OGD) implementation provides benefits for government performance and public services. Based on the Indonesian government's openness action plan 2018-2020, the importance of monitoring and evaluation of OGD implementation for sustainable development is emphasized. This study aims to prioritize criteria and provide recommendations for OGD evaluations at the Jakarta Open Data. Through the mix method approach, expert interviews have been conducted to test the validity of the criteria which then carried out the distribution of questionnaires to eleven expert respondents from five departments. The data is processed using the fuzzy-Analytic Hierarchy Process (AHP) to determine each weight on twenty criteria in four dimensions. The results of this study indicate that in the short term, OGD internal evaluations in the DKI Jakarta provincial government can be done by assessing eight main priority criteria, namely accuracy, completeness, compliance, understandability, timeliness, openness, functionality, and reliability which are then based on overall criteria. These results are the basis for discussion in the Data Forum and the establishment of Standard Operating Procedure (SOP) to assist and accelerate the process of collecting, processing, verifying and validating data from 51 regional work units. Externally, the Jakarta Open Data team can pay attention to the conditions of citizen engagement in the OGD and the existence of a Memorandum of Understanding (MoU) between relevant ministries or agencies that does not yet have data officers or information and documentation management officers for effective and efficient data processing