This study aims to determine the effect of managerial initiatives on the adoption of traceability systems on food cold chain performance during the Covid-19 pandemic. Managerial initiatives are allegedly needed to improve the company's performance because it improves the traceability system in the supply chain. In addition, the effect of the traceability system adoption on the Indonesian food cold-chain performance during the Covid-19 pandemic is also discussed in this study. This study uses a quantitative approach and purposive sampling with a questionnaire research instrument obtained 250 statements of Indonesian consumers and retail employees. Partial least squares for structural equation modeling (PLS-SEM) were used to analyze latent variables' relationships. This study indicates that the traceability system has a significant effect on the performance of the food cold-chain during the Covid-19 pandemic. In addition, the adoption of electronic data exchange (EDI), radio frequency identification (RFID), and blockchain significantly impacted traceability systems during the Covid-19 pandemic. The managerial application of the initiative showed a positive and significant impact on the performance of the food cold-chain during the Covid-19 pandemic. However, the managerial initiative is not able to moderate the adoption of the traceability system.

a significant effect on customer loyalty. The use of Kansei in this study will provide a different perspective to describe customer services during the COVID-19 pandemic.

PendahuluanErgonomi berkenaan pula dengan optimasi, efisiensi, kesehatan, keselamatan dan kenyamanan manusia di tempat kerja, dirumah, dan di tempat rekreasi. Didalam ergonomi dibutuhkan studi tentang sistem dimana manusia, fasilitas kerja dan lingkungannya saling berinteraksi dengan tujuan utama yaitu menyesuaikan suasana kerja dengan manusianya [1]. Keluhan muskuloskeletal adalah keluhan pada bagianbagian otot skeletal yang dirasakan oleh seseorang mulai dari keluhan sangat ringan sampai sangat sakit. Apabila otot menerima beban statis secara berulang dan dalam waktu yang lama, akan dapat menyebabkan keluhan berupa kerusakan pada sendi,

No abstract