Women have received a lot of discrimination both in the economic, political, social, SARA, women can only be considered to be able to guide the household. Women still do not get an equality as a woman, energy and workload of a woman has not received appreciation and respect, but instead gets discrimination against women continuously. This study aims to explain the communication patterns of femenism that the community considers that men must be leaders while women can only be housewives in charge of serving their husband and wife. In research on feminism communication patterns, researchers use content analysis methods that are focused on a content, this method is used to represent a concept, character or sentences that are hidden and contain broad meanings, using data collection methods: coding on content that is considered important in the video intended in this study. The content taken to be used as a study is the narrative video of Najwa Shihab and Agnes Monica. Considering that the video tells a role, a pattern of communication phenenism in the social environment. While in the analysis of data researchers will analyze, explore data, display and validate data. the results in this study are the Pattern of Communication of Feminism and Patriarchy in the world of work, the Culture of Patriarchy in Indonesia, the Role of Femenism, the Suppression of Phenemism, the Communication Pattern of Fellow Phememism.

This study discusses about how the efforts of the Surabaya City Government in improving the quality of excellent service to the public. Public services are performed by the Surabaya city government through the Media Center as a service of information, complaints, and suggestions in order to provide access in every problem that occurs in the public. This study aims to identify the commitment of the Surabaya city government in improving excellent public services through the Media Center by using qualitative research methods. The results of this study can be seen from the Media Center is a service system based on technology and information integrated by people who want to participate in city development. Therefore the existence of this service is expected to improve excellent public services based on egovernence through the Media Center.