This paper examines the relationship between commercial banks' characteristics and economic growth in Vietnam using the FEM and REM models to test the effect of commercial bank characteristics on economic growth in Vietnam. Using a panel dataset of 28 commercial banks from 2010 to 2021, we investigate the impact of bank characteristics on economic growth and provide some important findings. Our findings show that bank characteristics significantly affect economic growth. These results suggest that policymakers should focus on controlling banks’ activities to support economic growth in Vietnam. Overall, this study contributes to the existing literature on the role of commercial banks in promoting economic growth in developing countries like Vietnam.

The study builds a model of the factors affecting customer satisfaction with service quality at Vietcombank. Data were collected from primary and secondary sources. The research uses the combination of qualitative and quantitative methodology with the Cronbach's alpha reliability analysis, Exploratory Factor Analysis (EFA) method, Confirmation Factor Analysis (CFA), and Structural Equation Modelling (SEM) through SPSS data analysis software. The survey was conducted with 130 questionnaires with the convenient sampling method. The result shows that the research results show that customer satisfaction with the quality of banking services depends on the following factors: service capacity; responsibility; sympathy. Therefore, the author suggests some managerial implications to Vietcombank management at the Nguyen Oanh branch to improve customer satisfaction. This research still has some limitations: the study does not investigate other influencing factors; the convenient sampling method has not been generalized well; the research is only conducted for Vietcombank at the Nguyen Oanh branch.