No abstract

Competence frameworks are the trend for human resource management in a dynamic environment. In Vietnam’s dynamic environment, the hotel industry is witnessing fast changes to adapt to the development of the Vietnamese economy. This requires a new model for human resource management in the hotel industry, in particular for middle managers. In this research, the author used a quantitative method to analyze the requirements for competence for middle managers in the hotel industry and has proposed a capability framework, including three main clusters: Professional competence, Executive and management Competence and Self-management competence - for middle managers in the Vietnamese hotel industry. Keywords Competence, middle manager competence, hotel industry References [1] J.B. Barney, P.M. Wright, “On becoming a strategic partner: The role of human resources in gaining competitive advantage”, Human Resource Management. 37 (1998) 31-46.[2] A.J. Nyberg, T.P. Moliterno, D. Hale Jr, D.P. Lepak, “Resource-based perspectives on unit-level human capital: A review and integration”, Journal of Management. 40 (2014) 316-346.[3] H. Jeou-Shyan, H. Hsuan, L. Chih-Hsing, L. Lin, T. Chang-Yen, “Competency analysis of top managers in the Taiwanese hotel industry”, International Journal of Hospitality Management. 30 (2011) 1044-1054. [4] K. Birdir, T.E. Pearson, “Research chefs’ competencies: A Delphi approach”, International Journal of Contemporary Hospitality Management. 12 (2000) 205-209. [5] L.M. Spencer, P.S.M. Spencer, Competence at Work models for superior performance: John Wiley & Sons, 2008.[6] F. Delamare Le Deist, J. Winterton, “What is competence”, Human Resourse Development International. 8 (2005) 27-46.[7] M.T. Brannick, E.L. Levine, F.P. Morgeson, Job and work analysis: Methods, research, and applications for human resource management: Sage, 2007.[8] J. Balogun, G. Johnson, “Organizational restructuring and middle manager sensemaking”, Academy of Management Journal. 47 (2004) 523-549. [9] Q.N. Huy, “In praise of middle managers”, Harvard Business Review. 79 (2001) 72-79.[10] N. Harding, H. Lee, J. Ford, “Who is “the middle manager”?”, Human relations. 67 (2014) 1213-1237. [11] D. Glover, D. Gleeson, G. Gough, M. Johnson, “The meaning of management: the development needs of middle managers in secondary schools”, Educational Management & Administration. 26 (1998) 279-292. [12] V. Siu, “Managing by competencies - A study on the managerial competencies of hotel middle managers in Hong Kong”, International Journal of Hospitality Management. 17 (1998) 253-273. [13] G. McCarthy, J.J. Fitzpatrick, “Development of a competency framework for nurse managers in Ireland”, The Journal of Continuing Education in Nursing. 40 (2009) 346-350.[14] S. Suh, J.J. West, J. Shin, “Important competency requirements for managers in the hospitality industry”, Journal of Hospitality, Leisure, Sport & Tourism Education. 11 (2012) 101-112. [15] Do Vu Phuong Anh, Khung nang luc nha quan ly cap trung trong doanh nghiep khu vuc kinh te tu nhan Vietnam, Ha Noi: DHQGHN, 2017.[16] Ministry of Culture, Sports and Tourism, “Research on Human Resource Demand for Tourism Industry for Training Tourism Employees in the Period 2025-2030”, 2017.[17] B.G. Chung-Herrera, C.A. Enz, M.J. Lankau, “A Competencies Model Grooming Future Hospitality Leaders”, Cornell Hotel and Restaurant Administration Quarterly. 44 (2003) 17-25.[18] Mai Thanh Lan, Ta Huy Hung, “The leadership competency in Vietnam public administration, Organizations and markets in emerging economies”. 9 (2019) 1-8.[19] Nguyen Hong Tin, Vo Thị Thanh Loc, Nguyen Quang Tuyen, Vo Kim Thoa, Vo Thành Danh, “Evaluate the current competence for leader and servant in Can Tho city”, Journal of Can Tho University. 38 (2015) 130-142.[20] K. Ernest, S.K. Matthew, A.K. Samuel, “Towards Entrepreneurial Learning Competencies: The Perspective of Built Environment Students”, Higher Education Studies. 5 (2015) 20-30.

No abstract

The high impact of the industrial revolution 4.0 and challenges in the digital transformation period require businesses to focus on the attracting and retaining high-quality employees in line with organizational strategy through the employer brand. In this study, the author clarifies the management level’s viewpoint of employer brand, the role and the employer brand content in commercial banks through research at Tien Phong Commercial Joint Stock Bank, followed by. With a mixed research method combining quantitative research with qualitative research, the author has clearly identified the important roles of employer brand in banks, the contents of employer brand and the challenges in employer branding that banks are facing in the current digital transformation period. On that basis, the author proposes recommendations for the bank to improve the employer brand in order to build and maintain quality human resources in the next period.

This research presents the results of applying the theory of competence framework to evaluate the current competence of middle management in enterprises, in the case study of DOJI Gemstone Jewelry Group (DOJI Group). By using in-depth interviews and survey through questionnaires, the research results show that the middle management level at DOJI Group has satisfied relatively well the most competencies of the professional competence group, executive management competence as well as personal development competence. However, some of the competencies that need to be further improved include time management, training and leadership competence, innovation and learning competence. The solutions given are for reference by DOJI Group and other private enterprises in Vietnam in the assessment and development of middle management level.