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The success of airlines depends majorly on the ability to identify customer perception, expectation to achieve customer satisfaction. This paper aims to assess the quality of service provided by EGYPTAIR tourism and duty-free and its impact on customer satisfaction. To achieve that, this research employed a method of descriptive-analytical methodology by using an e-questionnaire tool. The sample was customers in EGYPTAIR tourism and duty-free. 255 questionnaires were administered; only (228) returned questionnaires were valid for the statistical manipulation of data with a response rate of 89.5 % from the total distributed questionnaires in social media. The results of the tools were analyzed using descriptive statistics, reliability analysis, coefficient analysis, Spearman correlation analysis, and regression analysis with the support of SPSS v.22.