Housekeeping Department is a department that regulates or organizes equipment, maintains cleanliness, repairs damage, and provides decorations with the aim that the house (hotel) looks neat, clean, attractive and pleasant for residents or guests staying. In the Housekeeping Department there is a room attendant who has duties and responsibilities in terms of cleaning guest rooms according to the assigned tasks, ensuring room cleanliness standards, reporting and recording any damage found, handling guest complaints and requests, ensuring the confidentiality and security of each guest room. . In this case the author did at the Aston Kupang Hotel & Convention Center in the Housekeeping Department. This study aims to determine the quality of room attendant service to the level of customer satisfaction at the Aston Kupang Hotel & Convention Center during the Covid-19 pandemic. The data collection methods used in this study, by conducting observations, interviews, questionnaires and literature study. The type of data used is qualitative, while the data sources used are primary and secondary. The sampling technique used was purposive sampling, while the data analysis technique used data reduction techniques, data presentation, and drawing conclusions. From the results of the study, it is known that during the Covid-19 pandemic, the role of the room attendant in an effort to increase guest satisfaction at the Aston Kupang Hotel & Convention Center is to provide room service according to hotel SOP plus the standard Covid-19 prevention Health Protocol so as to produce clean rooms, comfortable, neat and safe for the health of guests, and good service and supported by good attitudes and behavior

The development of CBT-based tourism villages today has become an alternative to local economic development that has been implemented in various regions. Villages that can be developed as CBTbased tourism villages are Raknamo Village, Amabi Oefeto District, Kupang Regency, which is one of the villages that has tourism potential with attractive local scenery and culture. Since the inauguration of the Raknamo dam on January 9 2018, Raknamo Village has become an object and alternative tourist attraction that is often visited by local tourists to other districts and even Kupang City. Based on this, this study aims to identify the potential for developing Raknamo Village as a CBT-based tourism village. From the results of the study, it was identified that from the aspect of natural and cultural potential it strongly supports the development of CBT-based tourism villages, but in terms of human resources and facilities are still minimal.