This research is a literature study on the penta helix model. This study aims to analyze the penta helix model of tourism development in the city of Palembang. The research method used in this study is a qualitative descriptive method. The type of data used in this study is qualitative data, which is categorized into two types, namely primary data and secondary data. Sources of data obtained through library research techniques (library study) which refers to sources available both online and offline such as: scientific journals, books and news sourced from trusted sources. The results of the study concluded that there are five important things or indicators that need to be considered in using this analysis. These five lines are, among others, shortened to ABCGM. The results of the pentahelix analysis on tourism in the city of Palembang, as for the roles and tasks of each line/field that synergize with one another, among others, Academics in the Penta Helix model act as drafters, the private sector in the Penta Helix model acts as an enabler, Community in the Penta Helix model Penta Helix acts as an accelerator, the government must act as a regulator as well as a controller, the media must be able to act as an expander

Maladministration is an inapropriate behavior which is not compatible withthe principle of a good public service. Citizens often unsatisfied with the servicethey received. Number of public service executors do not give the proceduralsevice, take too much time, do the illegal extraction, and there are numbers ofmaladministration happened in public service execution. Indonesian Republic’sOmbudsman is a vice Ombudsman in Middle Java fuctioned to monitor andprohibit maladministration in Middle Java. In monitoring, Ombudsman takesaction in finishing the report from the citizens through clarification, investigation,and create a conclusion and decision in form of recomendation and suggestion.The aim of this research is to analyze the work and the factors involvesIndonesian Ombudsman’s work in Middle Java in handling the report. The theoryused in this research is work by considering the Productivity, Service Quality,Responcivity, Responsibility, and Accountability. This research used Qualitativeresearch method with Descriptive data processing. The data was collected byusing interview, observation, and documentation. By using core informant as themain sourse and triangulation technique as the source of valid data.After the research, the Indonesian Republic’s Ombudsman in Middle Java iscategorized to good. But it can’t be said as an optimal one because there are someobstacles in finishing the report for human resources, material, facility, and theagency, and the citizens’ undertstanding about Ombudsman right is still bad.

Licensing services, often have several problems in its implementation. The innovation of Sinta Sah Bu is the answer to the problem of licensing services in the Pekalongan. This research aims to analyze the innovation process of Sinta Sah Bu, as well as supporting factors and the termination. The results of this qualitative research showed that the process of innovation Sinta Sah Bu originated from the communication between the community and licensing services, then the implementation of innovation is done by the addition of service time on Friday night. Awareness and willingness to change, freedom of speech, and adequate infrastructure, are supporting factors of Sinta Sah Bu. The inhibitor factors are: There is no exceptional budget, and incentive for additional hours of service working time, although Sinta Sah Bu has been doing well enough to improve licensing services in the regency of Pekalongan.