The concepts of universality and general applicability of information networks as well as the issues of using networks in specific directions are considered in the article on the example of the convergence of transport infrastructure and information networks. An analysis of modern information networks has been carried out and the following three main directions have been identified: infrastructure as a service, platform as a service, software as a service. The article examines the issues of automation of the customer relationship management by introducing a CRM system in order to improve transport support and logistics services provided by companies at the competitive market of logistics services. The basic principles of convergence of information networks and transport infrastructure are presented on the example of a transport and logistics system. The issues of use of the modern information technologies for continuous monitoring of transport infrastructure are considered.