Abstract. Service quality is something that must be considered by educational institutions because education is very important fot everyone. SMA Negeri 2 Sumedang is one of the educational institutions that provides quality services in determining student satisfaction, including administrative services, teachers, infrastructure, and the learning process. This study aims to determine whether or not the services provided by SMA Negeri 2 Sumedang are satisfied and determine the service attributes that need to be prioritized for improvement in increasing student satisfaction. Therefore, this study uses the Importance Performance Analysis (IPA) method to determine student satisfaction and interests, from the results of data processing, it is found that there are 6 attributes in quadrant A that  must be prioritized for immediate improvement. Abstrak. Kualitas pelayanan menjadi hal yang harus diperhatikan oleh institusi pendidikan karena pendidikan sangat penting bagi semua orang. SMA Negeri 2 Sumedang merupakan salah satu institusi pendidikan yang menyediakan kualitas layanan dalam menentukan kepuasan siswa antara lain pelayanan administrasi, guru, sarana prasarana, serta proses pembelajaran. Penelitian ini bertujuan untuk mengetahui puas atau tidaknya pelayanan yang diberikan SMA Negeri 2 Sumedang serta menentukan atribut pelayanan yang perlu diprioritaskan untuk diperbaiki dalam meningkatkan kepuasan siswa. Maka dari itu penelitian ini menggunakan metode Importance Performance Analysis (IPA) untuk mengetahui kepuasan dan kepentingan siswa, dari hasil pengolahan data diperoleh bahwa ada 6 atribut dalam kuadran A yang harus diprioritaskan untuk segera diperbaiki.

Abstract. Bank Sumsel Babel Tanjung Pandan Belitung Branch currently has 2 tellers who serve customers every day where in 1 transaction in 30 minutes the teller must complete as many as 6 transactions. However, the fact in the field of the queuing system can reach more than 15 minutes, because this is due to the lack of teller facilities and the suboptimal service provided by the teller to its customers. Thus resulting in a decrease in the level of customer satisfaction with Bank Sumsel Babel Tanjung Pandan Branch. The purpose of this study is to find out the performance of the queuing system and find out how to optimize customer service using the Multi Channel-Single Phase (MMs) method.  The method used uses quantitative descriptive with data collection techniques in the form of literature studies, interviews, observations and documentation. The results showed that the services provided using the 2 teller facilities were still not optimal and the level of teller utility was still very low, therefore based on the results of the analysis, there must be an alternative system carried out by the bank by adding 3 tellers and reducing the number of tellers at certain hours and days so as to reduce the expected cost from Rp. 3,167,720 to Rp. 2,959,326 with an efficiency level of Rp. 2,959,326 with an efficiency level of   6,57%. Abstrak. Bank Sumsel Babel Cabang Tanjung Pandan Belitung saat ini terdapat 2 orang teller yang melayani nasabah setiap harinya dimana dalam 1 transaksinya dalam 30 menit teller harus menyelesaikan sebanyak 6 transaksi. Namun fakta dilapangan sistem antrian bisa mencapai lebih dari 15 menit, karena hal tersebut dikarenakan kurangnya fasilitas teller dan kurang optimalnya pelayanan yang diberikan oleh teller kepada nasabahnya. Sehingga mengakibatkan turunnya tingkat kepuasan nasabah terhadap Bank Sumsel Babel Cabang Tanjung Pandan. Tujuan dari penelitian ini adalah mengetahui kinerja sistem antrian dan mengetahui cara pengoptimalan pelayanan nasabah dengan menggunakan metode Multi Channel-Single Phase (MMs). Metode yang digunakan menggunakan deskriptif kuantitatif dengan teknik pengumpulan data berupa studi literatur, wawancara, observasi dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan yang diberikan dengan menggunakan fasilitas 2 teller masih belum optimal dan tingkat utilitas tellerpun masih sangat rendah ,maka dari itu berdasarkan hasil analisis harus adanya sistem alternatif yang dilakukan oleh bank dengan melakukan penambahan 3 teller dan pengurangan1 teller jumlah teller pada jam dan hari tertentu sehingga dapat membuat penurunan biaya expected cost dari Rp. 3.167.720 menjadi Rp. 2.959.326 dengan tingkat efisiensinya sebesar 6,57%.

Since the past several decades, sports are increasingly in demand by people in the world, including the Indonesian. This is supported by the large number of sports activities held in in Indonesia, like Rugby sporting event. Rugby is a sport and needs to be introduced further to the public considering its enormous benefits in building positive character for young people. The purpose of this research is to promote the sport of Rugby in Indonesia, especially in West Java, as well as to stimulate the economy of Micro, Small, and Medium Enterprises (MSMEs) around the area of this sporting event through training programs. This research used participatory techniques through mentoring and training methods, assistance to PRUI West Java from and during the event and training to MSMEs around the event area. This research uses descriptive qualitative approach by utilizing the primary data obtained from the participatory technique. The results of this study indicate that with this Rugby sport activity, MSMEs can obtain economic benefits in the form of an increase in income by 56.37%. This event then became a medium for MSMEs to promote and sell their products to the visitors of this event.

Abstract. PT. Silva Andia Utama is an andesite mining company. The company in its production never reaches the target set by the company. The unachieved production target is indicated as a result of a process that generates a lot of waste. This research will focus on identifying any waste that appears in the crushing plant unit of PT. Silva Andia Utama. The study was started by observing for 30 working days. Based on the observation results, there are 5 types of waste that appear, namely overproduction, inventory, motion, process, and waiting waste. Waste waiting is the most dominant waste with a value of 28.8%. Abstrak. PT Silva Andia Utama adalah perusahaan pertambangan batu andesit. Perusahaan dalam produksinya tidak pernah mencapai target yang ditetapkan oleh perusahaan. Ketidaktercapaian target produksi ini diindikasi akibat dari proses yang banyak menimbulkan waste. Penelitian ini akan berfokus pada pengidentifikasian waste apa saja yang muncul pada unit crushing plant PT. Silva Andia Utama. Penelitian dimulai dengan melakukan observasi selam 30 hari kerja. Berdasarkan hasil observasi terdapat 5 jenis waste yang muncul yakni waste overproduction, inventory, motion, process, dan waiting. Waste waiting merupakan waste yang paling dominan dengan nilai 28.8 %.