Specific techniques of role modelling and reflective practice are suggested as effective approaches to teach family sensitive care in clinical settings where families are part of the care environment.

The research suggests that health care professionals need to be more aware of the impact of their words and actions on families.

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It is important that professionals view the person beyond the disease and take into account more than the physical manifestations of an illness. A key component is the demonstration of respect for all persons regardless of age. It is essential that health professionals develop websites providing accurate health-care information. Participants noted the need to recruit and retain professionals in rural regions.

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