Today organizations have become more conscious about the growing importance of the integration of Environmental Management and Human Resource Management i.e. 'Green HRM' Practices, especially in the field of tourism and hospitality. The aim of this study is to highlight the application of greening human resources procedures (green recruitment, green rewards, green development &training and green empowerment) at hotels and travel agencies and to investigate the gap between theory and practice related to green performance at hotels and travel agencies at Luxor. A questionnaire was distributed to a sample of employees at 5 star hotels and travel agencies at Luxor city to understand their perceptions of the application of green human resources management in their institutions. A total of 200 questionnaire forms were distributed to employees (120 at hotels and 80 at travel agencies), only 193 employees positively shared the questionnaire. The results showed that: the green performance applied in hotels is better than that applied in travel agencies, the training &green development techniques do not apply at a systematic way at hotels and travel agencies, the more the worker's experience the more qualified to apply the green performance at hotels and travel agencies and the training and green development procedures applies at hotels and travel agencies have no effect on the green performance. The study suggested some recommendations and tested the
Balanced scorecard is a system and a tool that helps efficient use of resources available for the organization while enabling to avoid most of problems. This system is one of the advanced management techniques for clear definition and communication of strategy and resources of the company as well as directing personnel efforts towards its implementation. Balanced scorecard can be considered as a bridge to implement sustainability strategy and link corporate sustainability objectives with actions and performance outcomes. The aim of this study is to highlight the importance of integrating the environmental and social perspective in the balanced scorecard, that helps achieving the sustainability element in the travel agencies strategy and improving the administrative performance as well as achieving a sustainable competitive advantage for travel agencies. A questionnaire was distributed to a sample of employees at travel agencies at Luxor to measure their perceptions of the application of Sustainable Balanced Scorecard in their institutions. The questionnaire was divided into a set of key variables measured on a five perspectives -Likert scale to determine the participants' position of the study variables. For content validity the survey was piloted on a sample of 15 travel agencies which contain 160 employees. The questionnaire was modified according to the respondents' comments with 157 employees positively participating from 160 staff questionnaire forms. The results show that: In applying performance to travel agencies through the five perspectives described in the study, the awareness is growing among staff of the importance of sustainability aspects (economic, environmental, and social).The study suggested some recommendations and paid attention to establishing effective relationships with potential future staff as well as key stakeholders and focus on using technology so that a sustainable strategy can be implemented in travel agencies in Luxor.
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