PurposeThe purpose of this study is to examine whether there is a difference between ISO 9001 certified and non‐certified companies in terms of performance.Design/methodology/approachIn order to determine the effect of certification on performance, motivations for certification and companies' quality practices have been considered as factors. A survey was carried out with 255 small to medium‐sized enterprises (SMEs) in Turkey. The differences between certified and non‐certified companies in terms of performance and quality practices were examined by one‐way analysis of variance (one‐way ANOVA).FindingsThe results showed no statistically significant difference between certified and non‐certified companies in terms of performance. Certification showed no direct effect on performance. Also it has been claimed that the quality practices of certified companies was higher than those of non‐certified companies, according to results it is showing a statistically significant difference, in the 0.01 level of significance. However, higher quality practice does not necessarily mean higher performance. Motivations for certification also affect performance; it was found that companies that are internally motivated for certification have partially higher performance than companies externally motivated.Originality/valueTo the authors' knowledge, this is the first study examining the effect of the ISO 9001 quality management system on the performance of SMEs in Turkey.

ÖzÇok Kriterli Karar Verme (ÇKKV) yöntemleri birden fazla kriter ve birden fazla alternatif olan durumlarda alternatiflerin sınıflanması, sıralanması ve seçimi için kullanılan tekniklerdir. Bu çalışmada burs verilecek öğrencilerin daha kolay ve adil şekilde belirlenmesi problemine Analitik Hiyerarşi Prosesi (AHP) ve PROMETHEE yöntemlerinden yararlanan bir çözüm önerisi sunulmuştur. Belirlenen beş kriter olan gelir, anne babanın durumu, okuyan kardeş sayısı, ailenin oturduğu ev, sosyal güvenlik kriterlerinin ağırlıkları AHP ile iki karar vericinin yaptığı ikili karşılaştırmaların geometrik ortalaması alınıp sentezleme işlemi yapılarak tespit edilmiştir. Aday öğrencilerin sıralanması ise PROMETHEE yöntemi ile gerçekleştirilmiş ve burs verilecek öğrenciler belirlenmesi için bir öneri olarak sunulmuştur.

ÖZKrizler içerisinde barındırdıkları bilinmeyenler ile etkiledikleri unsurların korkulu rüyalarıdır. Bu unsurların başında da ekonomik bir güç olmaları nedeniyle markalar gelmektedir. Markalar için kriz yönetimi hayati bir öneme sahiptir. Kriz ister markanın kendisinden kaynaklansın, isterse faaliyet gösterdiği sosyal zeminden kaynaklansın her iki durumda da kendisini bağlayıcı bir özelliğe sahiptir. THE SOCIAL MEDIA USAGE STRATEGIES OF BRANDS IN CRISIS PERIODS: AN INVESTIGATION ON TWITTER DURING THE GEZI PARK EVENTS ABSTRACTCrises are the nightmares of the unknown things and elements that they are available inside. The brands come at the beginning of these components since they are economic powers that can be called as a main point in these elements. The crisis management is so significant for brands. Crises that are both caused by the brands itself and the social ground that they are in service affects the brands.The Taksim Gezi Parkı Actions that is one of the most important sociologic and political crises in Turkey recently has a feature that takes hold of brands. The activists who start to use the social media as a course follow closely how the brands approaches to the issue during the events at the same time.This study analyses how the brands manage the social media, how they handle this process and how they use the social networking sites in this chaotic area. This study for which content analysis is used as a research method is the first of the studies that are done in the fields of brand, social media. It is reached the 1 Yrd. Doç. Dr. Gümüşhane Üniversitesi İletişim Fakültesi

Enabled by some maturated technologies in the last decades, a new industrial revolution is predicted to arise that not only affects manufacturing or industry, but many fields of life. It is named the Fourth Industrial Revolution or Industry 4.0. The triggering technologies, concepts, or driving forces mentioned with Industry 4.0 are cyber-physical systems, vertical and horizontal integration, augmented reality, internet of things, internet of services, additive manufacturing and 3D Printers, big data analytics, cloud computing, cybersecurity. Through Industry 4.0, production activities will be made by automatic machines and robot communicating each other. Supply chains will be more integrated due to information and communication technologies based on real-time data sharing. The purpose of this study is to examine the effects of Industry 4.0 on supply chain management. For this purpose, literature is reviewed according to effects of Industry 4.0 on procurement, production, warehousing, transportation, and fulfillment functions of supply chain management.

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