This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land TransportKeywords : service quality, ticket fare, consumer satisfaction, loyalty. ABSTRAKPenelitian ini bertujuan untuk menganalisis efek langsung dan tidak langsung kualitas layanan dan harga tiket melalui kepuasan pengguna layanan untuk mencapai loyalitas pelanggan tranportasi darat Perum DAMRI kantor pusat/Perdana Tarik Perum DAMRI di Jakarta. Populasinya adalah pengguna Perum DAMRI yang sudah beberapa kali menggunakan jasa Perum DAMRI untuk beberapa tujuan. Sedangkan sampel adalah untuk bus layanan pengguna Perum DAMRI di Wilayah DKI Jakarta dari 125 responden, dengan teknik pengambilan sampel yang digunakan adalah purposive sampling. Analisis yang digunakan dalam penelitian ini adalah Metode Path Analysis. Berdasarkan perhitungan menunjukkan bahwa variabel kualitas pelayanan terhadap kepuasan pelanggan adalah signifikan. Berdasarkan perhitungan menunjukkan bahwa variabel harga tiket terhadap kepuasan konsumen adalah signifikan. Kepuasan konsumen dapat menjadi variabel intervening antara kualitas pelayanan dan loyalitas konsumen. Kepuasan konsumen dapat menjadi variabel intervening antara harga tiket untuk loyalitas konsumen. Berdasarkan hasil uji menunjukkan bahwa variabel kepuasan konsumen terhadap loyalitas pelanggan adalah signifikan, Adjusted R Square (`R2) dari 0,981 menunjukkan bahwa 98,1% dari varians atau konsumen loyalitas ditentukan oleh variabel independen dan variabel intervening dalam persamaan regresi.Kata kunci: kualitas layanan, harga tiket, kepuasan konsumen, loyalitas.

This study aims to evaluate supply chain management on fuel oil to optimize improvement strategies that can be applied to ConocoPhillips companies in Indonesia. Effective and efficient supply chain management is one of the goals to achieve the company's business stability in the fuel oil supply chain. Fuel oil is a very complex basic need for companies in carrying out industrial and transportation activities. The research method is measuring and evaluating company performance through a combination of the Supply Chain Operation Reference (SCOR) model and the Analytic Hierarchy Process. Research respondents through interviews with four informants from the company ConocoPhilips. Based on the SCOR Version 11.0 model, in this study the SCOR measurement is divided into four perspectives, namely Plan, Source, Deliver and Return. Furthermore, through the measurement of Key Performance Indicators, it is classified using five supply chain dimensions, namely reliability, responsiveness, agility, costs, and assets. The research resulted in the final value of supply chain performance of 74,992 which can be categorized as a moderate or intermediate level, this implies that the existence of an assessment system or measurement of supply chain performance on an ongoing basis can be used as a consideration in determining the optimal strategy. Research findings, improvements, and strategies are needed, especially in the perspective of delivering which has the lowest score.

The innovation in green packaging is growing rapidly amid the rise of going green behavior. Garbage is one of the most concrete problems in the world. We aim this research in calculating a potential in green packaging business as a supplier. We use 109 samples calculated by slovin’s method. We use SPSS simple regression and the conclusion is customer advocacy is strongly influencing purchase intention and the growth of other sectors that need packaging to distribute. It means is a potential business to bring environmentally friendly behaviors especially supporting food&beverages and logistics activities. The result is customer advocacy is strongly influencing purchase intention and the curve show X and Y are distributed normally. So the conclusion is Green Packaging is a potential business judging from the development and growth of the logistics business.

The purpose of this study is to find out more about the competence of human resources custom expert based on performance appraisals and assessments in order to help organizations to have competent and reliable human resources in the work place. Through various routine development, training and evaluation activities, human resource competencies will be more optimal and lead to improving organizational performance of human resource custom expert, the main problem is the lack of standardization of customs expert competence. This quantitative research uses multiple correlation regression with the sample using a sampling technique that provides equal opportunities for each element (member) of the population to be seleted as sample member.The research sample consisted of 37 respondents from 19 companies that werw considered as representative of the customs service business sector in the tanjung priok port area of Jakarta. The method used action research is research that aims to develop the most efficient work methods. The result showed that there was a positive and significant direct effect, among others, performance appraisal had a positive and significant effect on the competence of human resources customs expert, a positive and significant effect on the competence of human resource custom experts, performance appraisal and joint assessment had a positive effect and significants to the competence of human resources custom expert.Keywords: HR competence of custom experts; performance appraisals; assessment

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