This research seeks to investigate consumer perceptions of mobile advertising value that appears on their mobile devices, how their attitude towards these advertisements, and how consumers purchase intention in the advertised product. Furthermore, this study also tries to uncover the influence of advertising value on consumer attitudes and their impact on purchase intention. The research method used in this study is a quantitative method by applying the Structural Equation Modeling (SEM) technique to the primary data, which is obtained through questionnaires. The sampling method used was purposive sampling with a total of 200 respondents. The findings of this research showed that respondent's perception of mobile advertising value is differ based on its dimensions, the entertainment level of mobile advertising value is "low", the informativeness level are "moderate", while the irritation level is "high". In the other hand, respondent's attitude on mobile advertising are "moderate", while respondent's purchase intention on mobile advertising products are surprisingly "low". This research also found that the variables Irritation and Informativeness has significance influence on advertising attitude, while entertainment has no significance influence on advertising value.

-Website is one of the media campaigns that play an important role in the business world. Many large and small businesses have been using the website as a promotional media in marketing their products or service. The rise of online sales have an impact on the growing importance of the company's website as one of the factors of competitive advantage. Website created with an attractive appearance and easy to use, so it will create brand awareness in the minds of consumers, and if consumers have been aware of the site, so it will create a trust on consumers to buy goods in online shop. Consumer trust will have an impact on customer loyalty, so that the customer is likely to make repeat purchases. The purpose of this study was to investigate the effect of

Indonesia has become the largest e-commerce market in South East Asia. According to Wearesocial and Hootsuite data, around 90% of internet users in Indonesia have experienced online shopping. In 2019, the e-commerce market's capital value in Indonesia reached USD 21 Million or about Rp 294 trillion. Based on McKinsey Report, the e-commerce industry in Indonesia is predicted to reach USD 40 million in 2022. The increase of online shopping activity reached 400% during the 2020 pandemic, causing a 23.11% increase in e-commerce service complaints. This research is conducted for improvement in e-commerce's service quality by integrating the kano model and E-ServiceQuality model. Results obtained from customers' needs will be true customer needs able to be analysed for the purpose of increasing satisfaction. Attributes of needs obtained from the voice of the customer will be grouped into E-ServiceQuality dimensions, such as Efficiency, Fulfilment, Reliability, privacy, responsiveness, compensation, and contact. Afterward, these attributes of needs will generate strong attributes and weak attributes grouped into several categories, kept, developed, and ignored. Based on the research conducted among 400 respondents, the conclusions to answer problems according to problem formulation within this research are obtained. The result of this classification is True Customer Needs, where the seven attributes are recommended to be improved, and one attribute is recommended to be developed. The eight attributes which become True Customer Needs are Interaction Channel, Customer Service Responsiveness, Website Feature, Up to Date Information, 24-hour Service, Quick Complaints Response, Cheap/Free Delivery Fee, and correct product guarantee.

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Usaha Mikro Kecil dan Menengah (UMKM) merupakan salah satu bagian penting dari perekonomian di Indonesia, karena selain berperan dalam pertumbuhan ekonomi dan penyerapan tenaga kerja, juga berperan dalam pendistribusian hasil hasil pembangunan. Permasalahan UMKM di Indonesia antara lain berkaitan dengan aspek pemasaran, modal dan pendanaan, inovasi dan pemanfaatan teknologi informasi, pemakaian bahan baku, peralatan produksi, penyerapan dan pemberdayaan tenaga kerja, rencana pengembangan usaha, dan kesiapan menghadapi tantangan lingkungan eksternal.  Berdasarkan hasil wawancara dengan pihak Kelurahan Sukaluyu, ternyata permasalahan tersebut juga terjadi pada UMKM yang berada di kelurahan Sukaluyu. kegiatan abdimas ini berupaya untuk membantu pemilik bisnis dalam mengembangkan business plan pada usahanya. Bentuk kegiatan yang akan dilakukan terbagi menjadi dua bagian yaitu: pengumpulan data, Pelatihan dari berbagai bidang ilmu untuk pembuatan business plan itu sendiri. Sebagai luaran dalam kegiatan pengabdian kepada masyarakat ini adalah para pemilik usaha dapat membuat business plan sehingga bermanfaat untuk keberlangsungan usahanya. Hasil yang diperoleh dari kuesioner kepuasan atas pelaksanaan bahwa kegiatan ini sangat bermanfaat dan kegiatan ini diharapkan dapat berkelanjutan agar para pelaku UMKM dapat membuat business plan.