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Disputes between residents and the organization managing their high-rise residential building sometimes remain unresolved problems. Satisfactory Critical Success Factors (CSFs) will ensure successful competitive performance for the organization. Therefore, this paper aims to determine the most critical factors for the success of organizations in non-low cost high-rise residential buildings. Based on comprehensive analyses from previous research, this study proposes five (5) CSFs for organizations managing high-rise residential buildings. Findings will be expected to assist organizations managing high-rise residential buildings, specifically in non-low cost residential building in evaluating their performance.

Most residents of high-rise housing do not realize the importance of proper building management until their physical buildings and shared facilities have deteriorated. This paper identifies the factors for effective repair and maintenance services in a housing setting. The study uses systematic literature review method analyzed through content analysis techniques with peer-reviewed journal articles. Results include potential factors for effective repair and maintenance services in high-rise housing. This study contributes by giving valuable reference to the property management companies managing such houses to consider the factors for effective repair and maintenance towards building quality and sustainability. Keywords: Effective repair & maintenance services; High-rise Housing; Housing Industry eISSN: 2398-4287 © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v4i12.1938

Most of the residents in high-rise housing do not realise the importance of proper building management until the physical buildings and shared facilities have deteriorated. Accordingly, this paper identified the factors for effective repair and maintenance services in a housing setting by utilising a systematic literature review method. Relevant information was analysed through content analysis techniques across various peer-reviewed journal articles. The results yielded the potential factors for effective repair and maintenance services in high-rise housing. This study thus contributes to the field by deriving valuable reference for property management companies tasked with managing such houses in consideration of the factors necessary for effective repair and maintenance towards building quality and sustainability.Keywords: high-rise housing; house; effective repair and maintenance serviceseISSN 2514-751X © 2020 The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/aje-bs.v5i15.358