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A knowledge-based economy, exponential changes in technology, increasing number of diverse students, call for innovativeness, community engagement, stiffer competition and demands for accountability put enormous demands in institutions of higher education. The non-teaching staff had taken significant roles in today's academic work environment. However, the challenges of the 21st century bring the non-teaching staff to be in front of the process. By using training needs analysis, we can determine what professional development activities to be given. To ensure its sustainability, professional development programs must focus on and benefit the institution which includes both teaching and non-teaching staff. Nonteaching staffs play vital role in the academic environment because they are in the technical and support side of the educational institution. It is very important that nonteaching staffs should also be knowledgeable with their role and participation in the process. This paper is an eye opener to the top management on the value of non-teaching staff as they portray equally important role same as teaching staff.

Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and responses. Methodology/Technique - This study uses the descriptive-survey research approach to determine the service quality of the hospitality service among hotels in Abu Dhabi, UAE. A questionnaire was designed and pre-tested for reliability and validity before it was administered. The responses and interview answers of 50 hotel guests of different cultures and countries were gathered. Majority of them were tourists and travellers. Findings – Analysis of datadisclosed that the service quality of hotels in Abu Dhabi was appraised as "very good to excellent". Customer service and the quality of services were two important variables that play a major role in the hotel industry. Novelty - The hotel industry in the UAE is sustainable due to the UAE's progressive plans and competitiveness. Type of Paper - Empirical Keywords: Tourism; Tourist, Service Quality; Customer Service;Hospitality Management. JEL Classification: M10, M31.