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Abstracts of the 12 th Congress of ECCO -European Crohn's and Colitis Organisation S501ments to our unit were registered. 95.91% of the contacts were solved via phone call and or mail. Main contact topics were problems with medical treatment (24.3%), doubts solution (32.0%), change or new appointment date (11.4%), change or appointment for complementary studies (4%), clinical reports or results (24%). Only 4.08% needed face-to-face consultation, 3.44% in IBD-unit and 0.65% in emergency service. Conclusions:The register of non-programmed clinical assistance by means of an specific document allows to improve the regitry of activity in our IBD unit, improves communication between members of the unit, leaves a documentary report of a non-scheduled activity and focus assistance on patients needs in order to perform a better distribution of resources. Furthemore, IBD nursery can attend >95% of non-programmed appointments without being present the patient, strengthing the efficiency of the role of IBD nursery.

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