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This paper has developed from the SoFEA project at The Open University which is studying the non-technical aspects of quality in software. This involves seeing the technical elements of software development as very much part of a wider context. The culture of an organization as a whole, particularly its management strategies, are regarded as driving and shaping the technology. A particular challenge for management we have observed is how to harmonize a skilled individualist (affectionately dubbed a 'maverick') and a quality management system. We explore the characteristics of an individualist programmer and discuss the options for managing such a person. Some of the experiences of a scientific organization are reported.

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This paper reports on an experience of using metaphor in qualitative research of software engineering in practice. Our project aimed to uncover non-technical factors affecting the adoption and evolution of Software Quality Management Systems (referred to here as Fthe quality process_). Previously we have reported the tensions we uncovered around the quality process in four companies, based on semi-structured interviews. This paper extends this work by applying metaphor to the results. We show how we were able to produce more general statements regarding the tensions and their amelioration, and then introduce results from a fifth company, which we compare against our general statements. We find that these statements are generally supported by results from this fifth company. Finally we present some reflections on our experience of using metaphor in this way.