Space is a matter of distance between social objects. The following article is based on the "agencement" concept seen as a framework to formalize new projects territories. The area of research is PARIS-SACLAY Campus, which views the sitting of a world science cluster. The agencements are modelized by means of mereology and simplicial complexes. Its objective is to offer new decision-making tools to urban actors.

Abstract. Today, telecoms operators have to prove their innovation capacity. They address corporate customers which are involved in collaborative value networks. They implement a process of new services research in order to create adapted solutions. This process is linked to a collaborative and complex practice between diverse innovators. However there is no structured method to leverage this community's knowledge. Based on the SSME 1 discussions, we suggest enriching the telecoms innovation approaches by the representation and the simulation of "services systems". This paper also proposes the development of a collaborative tool to support this suggestion and the innovators' practices. Our approach is currently tested on a specific telecom service in the e-health domain which presents an interesting business ecosystem.

Abstract. The current crisis conducts companies to seek new solutions for growth. In this context, the still new field of Service Design (SD) is gaining more and more attention. Easy to use and based on collaborative processes, it enables to achieve quite quick results. However the SD process is mastered by few actors inside organizations. There is a need to scale up the process to the whole organization. To achieve that goal, SD needs to undergo an industrialization process. What's more, doing SD projects is not enough to change a company. SD has to be linked to transformation strategies. This paper introduces a dedicated framework which is based on four basic components all along the Service Design process: Knowledge, Software tools, Communities and Places. The paper mainly focuses on the first two components. It will be illustrated with a complete demonstration during the session.

No abstract

No abstract