Jayewardenepura), for all the support and guidance that he has provided. Thirdly I would like to thank Mr. U. Kariyawasam (Former Chairman, Bank of Ceylon) for providing the permission to base my thesis on the Bank, and also I would like to extend a special thank you to Mr. P. J. Jayasinghe (AGM-Western Province (South), Bank of Ceylon) and I would like to acknowledge the AGM in charge of Information Systems of the Bank of Ceylon for all the help provided to analyse the IS and the banks requirements. I would also like to acknowledge and specially thank Mrs. Sunethranee Amaratunge (Senior Lecturer, Faculty of Management Studies, University of Kelaniya) for the kind words of encouragement and assistance extended to us to conduct my study successfully. Last but not least I would like to thank my husband, parents, relations, fellow students within our study group and God for assisting me conduct this study.