Background: Stress is unavoidable, but the way one responds to same stressor depends on the gender. These responses are called coping strategies and broadly it can be either problem or emotion focused. Aim and Objectives: To determine the prevalence of stress in young adults and to determine the common coping strategies used by a male and a female. Materials and Methods: Cohen's perceived stress scale to estimate the prevalence of stress and a pre-structured, pretested questionnaire for determining the gender variation in coping strategies. Results: About 84.7% were under moderate or high stress and coping strategies showed that females used more emotion focused while males had a problem-focused approach. Conclusion: The institution as well as the mentors should have an idea about the stressors as well as the maladaptive strategies used by a young adult so as they can educate and help them to reduce the stress.

The Business Process Outsourcing (BPO) sector is one of the fastest growing sectors in the global scenario. The sector is showing a remarkable growth in the Indian context also. It is performing a number of activities relating to customer interaction and service. Some of them are involved in pure back office work and some others are directly dealing with the customers. Call center is a voice based part of BPO organization. The BPO sector is developing the young generation not only by providing employment opportunities but also by building confidence in them. Indian BPO companies are paying great attention in inducting and training the employees. But most of the employees are youngsters and they are facing a lot of problems. They are working on continuous night shifts, which affect their biological balance. Apart from this, excessive work loads, unreachable targets and pressurizing customers are creating stress among the employees. This ultimately results in physical, psychological and behavioural deviations among them, which not only affects the employees and the organization, but, the country on the whole. This paper aims to identify the problems in the sector and the nature of the stress created by such problems. First hand information regarding the problems, the sources of stress and the experience on stress situations is collected from a project leader who has five years of experience. A questionnaire is circulated to measure the stress level of employees. It also identifies the various stressors prevailing among the employees. The impact of job satisfaction, feed back, working conditions, work family balance and workload in creating stress among the employees are analyzed. Some strategies for coping up with stress are also suggested.

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