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Sri Lanka’s economy is in a critical juncture and it is now in a stage transition to middle income economy. Still there are so many infrastructure facilities that have to be developed not only in villages but also in cities. Due to the lack of infrastructure facilities there are so many physical civic issues still prevail in the society. Most importantly people don’t have a proper mechanism to report these physical civic issues to the relevant authorities to get those issues fixed as the mechanism which is prevailing is outdated. Therefore there should be a proper mechanism to report the civic issues in a city or a village and monitor the solution process after directing the issue to the relevant authority. It makes the lives of the citizens much comfortable and happier. This proposed system will be a novel solution for the outdated reporting methods. A survey was done to gather the requirements for the system. This proposed solution will encourage the citizens to perform their civic duty in a more responsible manner. When the system is implemented the members of the local government can’t wait as unseen. They have to take actions for the reported issues as the entire country is in touch about the issues.