On-time delivery of the paper is critical in the newspaper industry since it is directly related to the quality of service; therefore, it enhances or damages sales. This study was focused on determining the means to meet required delivery times, and in identifying ways to improve it, so that there is a lower probability of failure. A simulation model was built to model the paper printing, packaging, and distribution processes. The results yielded a press schedule and warehouse assignments that provided a 13% improvement on delivery time. This improvement results in a 97% on time delivery of the paper.
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