The article describes the approaches and results of studying the urban environment quality of Stavropol city – the regional centre of southern Russia. The study is based on a questionnaire survey (carried out on a representative sample stratified in accordance with the territorial division of the urban environment into administrative regions). In total, 1172 people took part in the survey. The data are processed in SPSS (version 21). The random sampling error is about 2.0%. Assessing the level of satisfaction of the population with services in the field of culture, education, medicine, trade, housing, the work of the administration gives an idea of the quality of the urban environment and the directions of its development. According to the results of the survey, among the most acute problems requiring enhanced monitoring and operational decisions, respondents identified the problems of cultural, leisure and development activities for children and youth, and medical care for the population. In addition, some questions cause additional criticism from the respondents: personal security and safety, the quality of work of local police officers, the quality of work of management companies, the condition of sports facilities, the work of clinics, and the maintenance of cleanliness in apartment buildings. Thus, in the development strategy of a comfortable urban environment, these areas should be reflected.

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