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An essay about a food and beverage company and its less than perfectly organized ways of delivering the product to local stores.

An essay about the internal organization of a warehouse, especially about the way steel racks that hold pallets of boxes of inventory are arranged.

Common folklore among members of our profession holds that the only absolute requirement for system acceptance is “top management commitment.” May I respectfully suggest that, in my experience, another requirement is equally absolute: user (bottom-level management) acceptance. I have now seen the spectacle, in a number of cultures, of splendid systems going down to defeat and taking the committed top management right along with them. The hard facts are these: if the people at the bottom of the managerial heap who will have the joy of facing the green screens every day don't see the new system as a help, they will slowly, and with malice, ignore it to death.