No abstract

Looks at empirically evaluated information technology (IT) utilization in the logistics process in the Spanish detergents and electrical appliances sectors, focusing on the issues around information integration with third‐party logistics providers. IT utilization was higher among larger companies. The outsourcing level was significantly correlated with the utilization of electronic data interchange; it was also significantly but negatively correlated with the level of satisfaction with the information integration currently achieved. Surprisingly, satisfaction was also negatively correlated with the overall utilization of IT. This is attributed to the raised expectation levels in the larger, more sophisticated companies.

No abstract