No abstract

E-learning has gained a prominent role in the education scenario, either because of its capacity for extraterritorial coverage, or because of the scale it offers for free and academic courses. How e-learning is being managed and identifying opportunities for improvement in this process is a challenge for managers. A systematic review of the literature on e-learning was carried out from the perspective of process management. The Scimat and VOSviewer software were used together to make it possible to understand the volume of publications, terms, density, and perspectives of studies on the subject on the indexing platforms, as well as pointing out challenges and trends in the area. The term e-learning does not appear as a trend driver in published articles. When related to the terms critical success factors (CSFs) and competitiveness and innovation, the greatest concentration of articles is directed to the e-learning infrastructure or technologies applied to it. As a result, it is possible to observe that the co-occurrence of e-learning with critical success factors and competitiveness and innovation is in its early stages, with scarce research in this area indicating room for future growth. E-learning entails unique business metrics that require specific tools and knowledge of technology, concepts, and the organizational environment. However, there is a dearth of publications addressing these aspects and proposing relevant methodologies and processes.